🚚 Shipping & Returns

Minimum Order

• The minimum order amount is $100 NET (before taxes).

• Please allow 24 hours for order processing.

Handling and Shipping

• Minor handling fees and a fuel surcharge may be applied if applicable.

Shipping

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  Our orders are shipped from our warehouse in Terrebonne via reliable carriers.

• Free shipping is available based on minimum order amount and province:

  • Quebec & Ontario: $450 NET or more (before taxes)

  • Other provinces: $550 NET or more (before taxes)

• Free shipping does not apply to overweight orders.

• Orders are prepared and shipped within 24 to 48 business hours, subject to availability.

• You will receive a confirmation email with a tracking number once your order has been shipped.

Receiving Orders

• Please check your packages upon receipt.

• Report any missing, damaged, or incorrect products within 48 hours of delivery.

Returns and Exchanges

• For hygiene and safety reasons, no returns are accepted for opened or used products.

• Returns are accepted only for:

  • Defective products

  • Products damaged upon receipt

  • Incorrectly shipped products

• All returns must be authorized by our customer service before shipment.