💬 FAQ – Frequently Asked Questions

1. Professional Account

Q: How do I create a professional account?
A: Click on “My Account” at the top of the page and complete the “Sign Up” form. Your account will be validated by our team within 24 to 48 business hours.

Q: I forgot my password, what should I do?
A: Click on “Forgot Password” on the login page. A reset link will be sent to your email.

2. Orders

Q: How do I place an order?
A: Log in to your professional account, add the products to your cart, and follow the checkout steps.

Q: Can I modify or cancel my order after placing it?
A: Modifications or cancellations must be requested promptly. Please contact us as soon as possible at info@larima.ca or 1-800-387-1990 / 450-979-2715.

3. Shipping

Q: What is the minimum order amount?
A: $100 NET (before taxes).

Q: What are the delivery times?
A: Orders are prepared and shipped within 24 to 48 business hours. Delivery times depend on the carrier and your location.

Q: What are the handling and shipping fees?
A: Handling fees and a fuel surcharge may be added depending on the order, province, and weight.

Q: What are the conditions for free shipping?
A: Free shipping (not applicable to overweight orders):
Quebec & Ontario: orders of $450 NET or more
Other provinces: orders of $550 NET or more

Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with the tracking number provided by the carrier.

Q: Can I return a product?
A: Returns are accepted only for defective, damaged, or incorrectly shipped products, and must be authorized in advance.

4. Products

Q: Are the products intended for professionals only?
A: Yes. Larima PRO is exclusively for estheticians, foot care professionals, massage therapists, and other health/beauty professionals.

Q: Can I return a product?
A: For hygiene and safety reasons, no returns are accepted for opened or used products. Only defective, damaged, or incorrectly shipped products may be returned with prior authorization from customer service.

5. Payment & Billing

Q: What payment methods are accepted?
A: Visa, MasterCard

Q: Can I get an invoice?
A: Yes, an official invoice is sent by email once your order is confirmed.

6. Support and contact

Q: How can I contact you for any questions?
A: Email us at info@larima.ca or call us at 1-800-387-1990 / 450-979-2715.
Business hours:
Monday to Thursday: 8:00 a.m. to 4:30 p.m. (closed for lunch from 12:00 p.m. to 12:30 p.m.)
Friday: 8:00 a.m. to 12:00 p.m.